Shipping Policy
International
JBO orders can be delivered to most countries in the world with the exception of countries where delivery maybe difficult. If you are not sure whether we can deliver the goods to your destination, submit an inquiry, click here. When filling out the international address, be sure to include postal code, state/province, and territory. All shipping addresses must include the destination country in the “Country” field.
At this time, all international orders are shipped via EMS (Express Mail Service by Japan Post Service, Co., Ltd.) and take approximately 7-10 days for delivery (unless your address qualifies for other EMS shipping options.) We will notify you of the tracking number via e-mail after we pass the goods to JPS. Rates vary based on total weight and final destination. More details, please click the following:
http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en
Pricing does not include duties, insurance costs, or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed by the local Custom office. We strictly follow all national and international regulations regarding the sale, purchase and shipment of any product or product component that is restricted or prohibited by any Japanese or International laws.
Domestic
JBO orders can be delivered all over Japan though you do not find the domestic carrier on the purchase form. At this time, all domestic deliveries are shipped via Takkyubin by Yamato Transport Co., Ltd. The cost of delivery depends on the size and weight. Yamato will deliver most goods in three days. We will notify you of the tracking number via e-mail after we pass the goods to Yamato. Please note that Yamato has some restriction that will not allow for the deliver. For more information, please click the following URL,
http://www.kuronekoyamato.co.jp/english/support/size_rates.html
or submit an inquiry for further assistance, click here.